Fortinet의 Hardware, Software 제품에 대한 EOO, EOES, EOS, EOL 등에 대한 정책 문서이다.
Cycle Policy http://www.fortinet.com Product Life Cycle Policy To ensure we provide innovative solutions, Fortinet products are periodically discontinued. This life cycle policy provides customers with the required information to ensure a seamless migration to next-generation Fortinet solutions. A product is defined as; • All hardware products and the associated appliance services such as FortiCare and FortiGuard • Software, which is any and all software produced and/or sold by Fortinet, such as hardware operating systems firmware, for example FortiOS, as well as applications installed on customer owned systems for example FortiClient. • Appliance services, including FortiGuard branded subscription services, provided by Fortinet and which can be run on authorized devices and/or software clients • All other services, referred to as ‘’Stand-alone’’ services which are linked to a specific set of deliverables, an example would be Premium Technical Support. End-of-Life Notifications As a product approaches the end of its active selling phase, Fortinet will publicly communicate the End-of-Life (‘EOL’). This will be in the form of a notification and will in general indicate how and when the product is to be withdrawn from sale and support. EOL notifications may also contain other information such as the recommended replacement product(s). End of life information is posted to the support web site located at ; https://support.fortinet.com/Information/ProductLifeCycle.aspx
Lifecycle Milestones The lifecycle events covered in this policy generally follow the milestones outlined below: 1. General Availability Date (GA): The date at which a product is made generally available to the public and service contracts are available for purchase.
2. End of Life Notification (EOLN): An EOLN contains information regarding the end of support and the last order date. For firmware, the EOL date is normally available on the GA date.
3. End of Order Date (EOO): The EOO date is the last date on which a product may be ordered. After this date the product is no longer available for sale. Fortinet will provide a minimum of ninety days advance notice of the relevant EOO date by publishing an EOL notification. For standalone services the EOO is the Last Extension Date.
4. Last Service Extension Date (LSED): The last date at which a service extension will be accepted for an existing contract, for a hardware or software product, that is no longer available for purchase. For software and hardware products a) no service contracts may be extended past the EOS date and b) the last service extension date is 12 months before the EOS date for the relevant product. For a standalone service the last service extension date is 90 days after the end of life notification.
5. End of Engineering Support for Software (EOES): The date beyond which Fortinet no longer commits to provide engineering support for software. After this date the software enters a must-fix support phase, during which, maintenance builds will only be produced for industry wide critical issues and PSIRT vulnerabilities. The EOES date is generally 36 months after the GA date.
6. Final Firmware Release (FFR): The last release of firmware operationally supported on a specific hardware product. The FFR remains in a must-fix support phase until the EOS date of the applicable hardware product.
7. End of Support Date (EOS): The final milestone in the lifecycle is the End of Support date. After this date Fortinet, will not sell, manufacture or improve the product and is under no obligation to provide support services. In general the EOS takes place as follows: • Hardware - 60 months after the EOO Date • Software - 54 months after the GA date • Stand Alone Services – on the service contract termination date
FortiCare Essential is the base-level service targeted toward devices that require a limited amount of support and can tolerate next-business-day, web-only response for critical as well as non-critical issues. This service is only offered to FortiGate models 9x and below and to low-end FortiWifi devices. RMA is on a return-and-replace basis at this service level
FortiCare Premium is targeted toward devices that require 24x7x365 with one-hour response for critical issues and the next-business-day response for non-critical issues. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer.
FortiCare Elite offers enhanced service-level agreements (SLAs) and accelerated issue resolution. Single-touch ticket handling by the expert technical team streamlines resolution. FortiCare Elite services are available for FortiGate, FortiGate VM, FortiWiFi, FortiManager, FortiAnalyzer, FortiAP, and FortiSwitch appliances. This option also provides access to an intuitive portal with a single unified view of device and security health. Standard next-business-day RMA services are included at this service level. Fortinet will ship a replacement device (Advanced Replacement) the next business day, before we receive the faulty device from the customer
Feature Highlights: Priority RMA Services Standard next-business-day RMA services are included with both Premium and Elite per-device support contracts. Priority RMA (PRMA) add-on options are available across the product family for expedited replacement of defective hardware. Priority RMA options cover weekends and holidays. Only return-and-replace RMA is included with Essential per-device support contract. Essential customers are not eligible for Priority RMA add-on options
Priority RMA Options
1. Next Calendar Day delivery. If the exchange is confirmed, a replacement part will be delivered by courier service and arrive the next calendar day in accordance with the applicable country cutoff time.
2. Four-hour courier. A replacement part will be delivered on-site by a courier service.
3. Four-hour courier with on-site engineer. A replacement part will be delivered on-site by a courier service. An engineer will arrive separately, rack and cable the appliance, and leave with the defective part if requested.
The following tables list which FortiGate, FortiCarrier, FortiDDoS, FortiAnalyzer, FortiMail, FortiSandbox, FortiSwitch ATCA, FortiWeb, FortiCache, FortiProxy, and FortiAuthenticator models and firmware versions that can be managed by a FortiManager or send logs to a FortiManager running version7.6.0.
Stackwise-1T (480G when stacking with Catalyst 9300 model)
48x 10G
✓(Larger Power Budget)
Up to 100G IPsec*
✓(2x hosting resources over Catalyst 9300 models)
Catalyst 9300
10G, 25G, 40G and mGig
Stackwise-480
48x5G and 24x10G
✓
✗
✓
Catalyst 9300L
✗
Stackwise-320
12x10G
✗
✗
✓
Catalyst 9300LM
✗
Stackwise-320
8x10G
✗
✗
✓
C9300장비는 1U 장비 입니다.
C9300-24T
24 port Data
Modular Uplinks
350W AC
C9300-48T
48 port Data
Modular Uplinks
350W AC
C9300-24P
24 port PoE+
Modular Uplinks
715W AC
C9300-48P2
48 port PoE+ ENERGY STAR®certified
Modular Uplinks
715W AC
C9300-24U
24 port Cisco UPOE
Modular Uplinks
1100W AC
C9300-48U
48 port Cisco UPOE
Modular Uplinks
1100W AC
C9300-24UX
24 port Multigigabit Cisco UPOE (10G/5G/2.5G/1G/100M)
Modular Uplinks
1100W AC
C9300-48UXM2
48 port Cisco UPOE, 36 ports 100M/1G/2.5G + 12 ports Multigigabit (10G/5G/2.5G/1G/100M) ENERGY STAR®certified
Modular Uplinks
1100W AC
C9300-48UN
48 port 5Gbps Multigigabit UPOE ports (5G/2.5G/1G/100M)
Modular Uplinks
1100W AC
C9300-24UB
24 port Cisco UPOE
Modular Uplinks
1100W AC
C9300-24UXB
24 port Multigigabit Cisco UPOE (10G/5G/2.5G/1G/100M)
Modular Uplinks
1100W AC
C9300-48UB
48 port Cisco UPOE
Modular Uplinks
1100W AC
C9300-24H
24 port Cisco UPOE+
Modular Uplinks
1100W AC
C9300-48H
48 Cisco UPOE+
Modular Uplinks
1100W AC
C9300-24S
24 1G SFP
Modular Uplinks
715W AC
C9300-48S
48 port 1G SFP
Modular Uplinks
715W AC
Network Modules
Cisco Catalyst 9300 Series switches (C9300X and C9300 SKUs) support optional network modules for uplink ports (Figure 2). These field-replaceable network modules with 25G and 40G speeds in the Cisco Catalyst 9300 Series enable greater architectural flexibility and infrastructure investment protection by allowing a nondisruptive migration from 10G to 25G and beyond. The default switch configuration does not include the network module. When you purchase the switch, you can choose from the network modules described in Table 2.
Catalyst 9300 Series 4x Multigigabit Network Module
C9300-NM-8X
Catalyst 9300 Series 8x 10G/1G Network Module
C9300-NM-2Q
Catalyst 9300 Series 2x 40G Network Module
C9300-NM-2Y
Catalyst 9300 Series 2x 25G/10G/1G Network Module
Stacking
Cisco Catalyst 9300 Series switch models are designed for stacking switches as a single virtual switch, enabling customers to have a single management plane and control plane for up to 448 access ports.
C9300X SKUs
StackWise-1T
1 Tbps
StackWise cable
8
Stacks with other Catalyst 9300X models at StackWise-1T speeds with same license level Stacks with C9300 SKUs at StackWise-480 speeds with same license level
C9300 SKUs
StackWise-480
480 Gbps
StackWise Cable
8
Other C9300 SKUs with same license level C9300 higher scale SKUs only stack with other like higher scale models
C9300L SKUs
StackWise-320
320 Gbps
C9300L-STACK-KIT Or C9300L-STACK-KIT2
8
Stacks with other Catalyst 9300L and 9300LM models with same license level
C9300LM SKUs
StackWise-320
320 Gbps
C9300L-STACK-KIT2
8
Stacks with other Catalyst 9300L and 9300LM models with same license level
Mixed stacking between Catalyst 9300X and Catalyst 9300 models are supported at StackWise-480 speeds.
